International Shipping Policy
REDSUN Singapore Pte. Ltd. ("we" and "us") is the operator of (www.redsunproducts.com) ("Website"). By placing an order through RED SUN Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
General
- For international buyers, it is your responsibility to ensure that the products you order can be legally imported into your destination country/region.
- Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.
Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.
Dispatch Time
Orders will be dispatched within 1-3 business days of payment of order. Upon dispatch, customers will receive a tracking email from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and please be aware of these potential costs before placing an order with us. The estimated duties and taxes, if applicable are shown during check out. The recipient is responsible for any import duties and taxes imposed by their country/region. Please be prepared to pay these charges in order to receive your order.
If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.
The table below summarizes the duties and taxes that are applicable for most of the countries we ship to. If you require information for a specific country not listed in the table, please contact us and we will provide the necessary information. Alternatively, you may proceed with the checkout process to obtain an estimate of the duties and taxes payable for your destination country.
| Country | Amount | Import Tax | Duties (Supplements) | Duties (Health) | Quantity Limitation | Tax ID Required |
| Malaysia | After 500 MYR inclusive shipping fee | 10% | 15% | 0% | Maximum of 2 supplements | |
| Indonesia | After 3 USD inclusive shipping fee | 11% | 20% | 20% | Yes | |
| Vietnam | After 1000000 VND inclusive shipping fee | 10% | 10% | 0% | ||
| Thailand | After 1000 THB inclusive shipping fee | 7% | 35% | 5% | ||
| Taiwan | After 2000 TWD inclusive shipping fee | 5% | 26.04% | 5.04% | Yes | |
| Hong Kong | Not taxable | 0% | 0% | 0% | ||
| China | Fully taxable inclusive shipping fee | 13% | 23% | 24% | Yes | |
| Brunei | Not taxable | 0% | 0% | 0% | ||
| South Korea | After 150 USD inclusive shipping fee | 10% | 8% | 8% | Yes | |
| India | Fully Taxable inclusive shipping fee | 28% | 22% | 50% | ||
| Canada | After 20 CAD inclusive shipping fee | 5% | 0% | 18% | ||
| United States | After 800 USD | 0% | 5.6% | 5.8% | ||
| United Kingdom | Fully taxable Duties after 135 GBP |
20% | 9% | 6.5% | ||
| Australia | After 1000 AUD | 10% | 0% | 0% | ||
| Israel | After 75USD inclusive shipping fee | 17% | 5% | 12% |
The information presented in the table was accurate as of 13/04/2023. However, please be aware that import duties and taxes are subject to change and we cannot be held liable if the information provided becomes outdated. The purpose of the table is to serve as a general guide, and we recommend that you contact us or check with your local customs department for the most up-to-date information on import duties and taxes for your country.
Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
Parcels are insured for loss and damage up to the value as stated by the courier. If the order value exceeds the insured amount, we will carefully review the order and propose a suitable solution.
Process for parcel lost in-transit
Parcels are insured for loss and damage up to the value as stated by the courier. If the order value exceeds the insured amount, we will carefully review the order and propose a suitable solution.
Change in Order or Cancellations
If you change your mind or need to make updates/changes to your order or order details before receiving your order, we can accommodate your request as long as the order has not been dispatched. Please notify us through our contact page. However, if the order has already been dispatched, please refer to our Exchange Policy for further instructions.
